Program Coordinator

Responsibilities

• Act as the liaison for grant offices, healthcare providers, employment partners, and other third‑party payers for student eligibility, program, billing, and other related questions.
• Track and maintain accurate records of program students from initial inquiry through their coverage by third‑party payments, including researching and calculating information from prior coursework.
• Work directly with external partners to understand and communicate specific requirements for each student. Deliver prompt and clear responses, proactively following up on inquiries from various functional areas to ensure timely resolution.
• Analyze and present financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration.
• Work with the financial aid team to evaluate how financial aid calculations factor into third‑party charges and compliance.
• Directly communicate changes and updates to relevant functional areas and third‑party payers to ensure all parties are informed and aligned.
• Submit invoices to various agencies on behalf of the university and ensure accurate record‑keeping. Coordinate with the student accounting team for third‑party charges.
• Reconcile invoices and payments from third‑party payers, ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments, ensuring accurate processing and alignment with university policies.
• Collect overdue funds from third‑party payers, ensuring timely resolution and accurate documentation of all transactions. Conduct personalized outreach to enhance the effectiveness of collection efforts.
• Maintain and generate reports on program participation, billing information, and collections as needed.
• Assist in the day‑to‑day operations.

• Associate degree in a relevant field or equivalent experience.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal, with a focus on student service.
• Ability to work independently and collaboratively within a team environment.
• Commitment to maintaining confidentiality and upholding ethical standards.
• Preferred:
  Experience working with diverse populations and understanding of student financial aid processes.

• Associate degree