Admissions Coordinator

Admissions Coordinator

Job Location: Albany, New York

Organization Name: Promenade at University Place

About the Role: At Promenade at University Place, we strive to provide a warm, welcoming, and supportive environment for our residents, and we're seeking a dedicated Admissions Coordinator to join our team. As an Admissions Coordinator, you will play a critical role in facilitating the admissions process, ensuring compliance with regulatory guidelines, and providing exceptional customer service to prospective residents and their families.

• Coordinate the full admissions process, including pre-admissions, intake, and discharge procedures, ensuring compliance with all relevant guidelines
• Conduct tours to showcase the adult care facility’s benefits
• Update the CRM system to ensure that leads are properly classified
• Understand and explain Medicaid eligibility requirements for NYS ALP
• Prepare admission packets, collect necessary documentation, and coordinate with medical and nursing staff to confirm appropriate resident placement
• Serve as the primary point of contact for prospective residents and their families, addressing questions and concerns, building rapport, and providing updates throughout the process
• Maintain accurate records, manage scheduling, and ensure staffing coverage meets admission standards
• Work closely with healthcare professionals to ensure residents receive appropriate care and services
• Ensure the facility adheres to all regulatory requirements, including resident rights and safety protocols
• Perform additional duties as assigned