Health Unit Coordinator Per Diem

The Unit Coordinator is responsible for maintaining a positive work environment while performing customer service, clerical, and reception duties that support the unit's workflow and applying specialized knowledge for its effective operation.

• Assembles/maintains patient records, filling data and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Coordinate department communications; accept and screen telephone calls appropriately.
• Assist in orientation of new administrative support staff.
• Maintain adequate supplies of forms, unit supplies, and equipment (troubleshoot and maintain office equipment).
• Assist in scheduling (Shift Wizard System) and timecards/payroll (Kronos system).
• Demonstrate professional business etiquette.
• Respond to the individual needs of patients/families appropriate to age and special characteristics.
• Monitor, respond to, and follow through on patient call bell system and patient/family requests.
• Collaborate with other departments to facilitate admissions, discharges, and transfers.
• Assist the unit RN coordinator in updating Enterprise Visibility for proper bed placements.
• Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.

• High School Diploma/G.E.D.
  
  - required.
• Associate's Degree - preferred.
• 1-3 years healthcare or clerical experience - required.
• Ability to coordinate and work as a team member with various disciplines and departments.
• Ability to communicate effectively with internal and external customers and initiate follow-up actions.
• Ability to work with others to accomplish tasks, be flexible in work practices and processes, and find solutions efficiently.
• Ability to prioritize, work independently, and perform all tasks in a timely manner.
• Ability to calculate figures such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.
• Ability to solve technical and practical problems and deal with limited communication or support.
• Strong organizational and time-management skills.
• Ability to read, understand, and follow oral and written instruction.
• Familiarity with medical terminology - preferred.
• Basic word-processing, computer input, and retrieval skills (order entry).
• Proficiency with Microsoft Office programs.
• Strong phone etiquette, customer service, and public-relations skills.
• Ability to maintain a positive attitude in a fast-pace environment.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).

Equivalent combination of relevant education and experience may be substituted as appropriate.

• Standing - occasionally
• Walking - occasionally
• Sitting - occasionally
• Lifting - constantly
• Carrying - rarely
• Pushing - rarely
• Pulling - rarely
• Climbing - rarely
• Balancing - rarely
• Stooping - rarely
• Kneeling - rarely
• Crouching - rarely
• Crawling - rarely
• Reaching - rarely
  
  Handling - rarely
• Grasping - occasionally
• Feeling - occasionally
• Talking - rarely
• Hearing - constantly
• Repetitive motions - constant
• Eye/hand/foot coordination - frequent
• Work conditions - frequent

• Extreme cold - rarely
• Extreme heat - rarely
• Humidity - rarely
• Wet conditions - rarely
• Noise - occasionally
• Hazards - occasionally
• Temperature change - rarely
• Atmospheric conditions - rarely
• Vibration - rarely

Albany Med Health System is an equal opportunity employer. This position may require access to sensitive information regulated by federal and New York State statutes, including HIPAA Protected Health Information. Workforce members are expected to ensure that access is based on a need-to-know and that disclosure does not exceed the minimum necessary to perform duties.