Business Document Specialist Trainee (Hourly), Business Document Specialist 1 (Hourly), Vacancy

Duties Description

The Business Document Specialist duties in Corporations will include but are not limited to the following:

• Answers phone calls from the public using the VCC phone system and enters Call information into the CRM.
• Searches corporate documents and processes requests submitted by the public.
• Directs correspondence to the correct unit/recipient for response.
• Maintain guidance documents and notes for future reference.

The Business Document Specialist duties in Corporations will include but are not limited to the following:

• Answers phone calls from the public using the VCC phone system and enters Call information into the CRM.
• Searches corporate documents and processes requests submitted by the public.
• Directs correspondence to the correct unit/recipient for response.
• Maintain guidance documents and notes for future reference.

There are no minimum education or experience requirements.

PREFERRED QUALIFICATIONS:

Previous experience working in a call center. Customer Service Experience. Familiarity with the Microsoft Office Suite (i.e.

- Outlook, Word, & Excel), Oracle Service Cloud (CRM) and web-based applications.

The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment.gov.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

NOTE ON TELECOMMUTING:
The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.