Program Aide

• Support management of grant, scholarship and loan forgiveness programs and serve as a daily HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations. May handle other scholarship programs as assigned.
• Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
• Liaison with various agency program staff including HESC’s digital team, outreach staff, call center, other state and local partners.
• Work with awardees to obtain signed contracts and monitor the status of contracts returned.
• Update Scholarships database and manage reporting requirements and keep up to date metrics as they relate to programs.
• Provide regular updates to supervisors, Program Manager, Division Directors, Vice President of Grants and Scholarships, Executive VP and other staff and create presentations for report out to management and other stakeholders when needed.
• Participate in the formulation of recommendations regarding reporting, tracking, managing program and resolving issues and coordinate resolution of findings and implementation of modifications.
• Draft communication to awardees and colleges.
• Work with ITS and Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
• Compile data as requested for supervisors/division management.
• Work with Division management to implement any changes to workflow, programs, policies, procedures, etc.
• Supervise clerical employees by prioritizing work assignments, ensuring efficient and effective workflow, and training and evaluating staff.
• Perform other duties as assigned.

Two years
* of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

• Bachelor’s degree may substitute one year of relevant experience.

• Support management of grant, scholarship and loan forgiveness programs and serve as a daily HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations. May handle other scholarship programs as assigned.
• Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
• Liaison with various agency program staff including HESC’s digital team, outreach staff, call center, other state and local partners.
• Work with awardees to obtain signed contracts and monitor the status of contracts returned.
• Update Scholarships database and manage reporting requirements and keep up to date metrics as they relate to programs.
• Provide regular updates to supervisors, Program Manager, Division Directors, Vice President of Grants and Scholarships, Executive VP and other staff and create presentations for report out to management and other stakeholders when needed.
• Participate in the formulation of recommendations regarding reporting, tracking, managing program and resolving issues and coordinate resolution of findings and implementation of modifications.
• Draft communication to awardees and colleges.
• Work with ITS and Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
• Compile data as requested for supervisors/division management.
• Work with Division management to implement any changes to workflow, programs, policies, procedures, etc.
• Supervise clerical employees by prioritizing work assignments, ensuring efficient and effective workflow, and training and evaluating staff.
• Perform other duties as assigned.

Two years
* of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

• Bachelor’s degree may substitute one year of relevant experience.

• Extensive knowledge/experience working with financial aid programs for higher education.
• Familiarity of post-secondary education requirements and options, application procedures and admission requirements.
• Experience…