Pension​/Retirement Services Clerk

Pension Clerk

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We have an opening for a Pension Clerk based out of our Central Administration location in Manhattan.

The Pension Clerk will perform technical support duties associated with the eligibility/verification of participants' retirement benefits and the processing of claims. This role will be responsible for creating and maintaining accurate pension records for plan participants. The Pension Clerk will accurately enter participant enrollment data into the system, obtain required documents from participant, and send out documents to participants.

The Clerk will maintain and update records to reflect participant status changes. Compile data for records and reports. Provide excellent customer service to participants either in person or telephone, and prepare award letters. Assist participants in document completion, file/scan and organize all pension documents. Provide reception area coverage on a rotating basis. Provide information and answer inquiries from management, the Union (NYHTC) and Plan participants and external parties.

The Pension Clerk will also generate reports as necessary and maintain distribution records.

• Minimum of 1 year of pension or retirement services (like 401k) work experience.
• Minimum high school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Ability to work independently, handle routine inquiries and resolve issues with minimal supervision.
• Excellent organizational skills and attention to detail.
• Proficient Microsoft Office skills (Excel, Word, Outlook)
• Ability to read and analyze Pension Plan rules and regulations.
• Strong oral and written communication skills.
• Ability to work under pressure, meet deadlines and multitask.

• Medical, Dental, Pharmacy and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Mental Health Coverage
• Legal Services Benefit
• Short Term Disability Benefits