Legal Assistance Program Assistant

ACME is a leading developer of an integrated human resources, recruiting, benefits and payroll system offering the highest level of leveraged technologies,and world-class client support services. Our mission is to provide the most advanced employee-centric HRMS/Payroll solution in the industry.

Location:

Headquarters Address:
Albany, NY Company:
Civil Service Employees Association, Inc. Organization:
Legal

Requisition :
Job Type:
Full-Time Discipline:
Management/Confidential Posting Date:
07/27/2026

STARTING SALARY : $44,757

JOB SUMMARY:

The Legal Assistance Program Assistant works under the direction of the Legal Systems Administrator, and works with the Legal Assistance Program Administrators assisting with bill payments, case management, approvals/disapprovals and providing general program clerical and administrative support. Minimum of one-year satisfactory service at Grade 2 is required for movement to Grade
3. Movement to Grade 3 before 2 years completion at Grade 2 is at discretion of General Counsel.

• Provides clerical and administrative support in processing of approvals/disapprovals of legal assistance applications for contract arbitrations, disciplines and court litigation.
• Provides clerical and administrative support in processing and payment of all administrative fees incurred by program, including AAA, PERB and County Department of Labor administrative fees.
• Provides clerical and administrative support in processing and payment of the program costs, i.e., transcripts to witness fees.
• Provides clerical and administrative support for processing of all service provider billings (attorneys, arbitrators) ensuring that proper fees have been billed pursuant to LAP fee schedule and guidelines.
• Provides clerical support for all correspondence and report production for LAP Administrators, including Legal Services Plan.
• Handles inquiries from arbitrators, regional attorneys, administrative agencies and staff regarding fee processing and guidelines.
• Provides follow-up support regarding all field reports/legal assistance applications.
• Handles all telephone calls/correspondence regarding program procedures, case status and billing inquiries including dealing with members, attorneys and arbitrators regarding program procedures and policies.
• Any other duties as are required by the program and assigned by the LAP Administrators or the Legal Systems Administrator.

• High School diploma.
• Demonstrated ability to handle numerous matters at one time; work in high volume atmosphere with efficiency, accuracy and persistence.
• Demonstrated ability to handle people over telephone and to impart accurate information and to provide efficient and accurate follow-through with all inquiries.
• Demonstrated familiarity with terminology related to grievances and disciplinaries in employment context.
• Ability to work efficiently on pc applications, copier, fax, printer, scanner, multiline telephone and other standard office equipment.
• Demonstrated willingness to take on responsibility as necessary.
• Accuracy, precision, and attention to detail are essential.