Reception Clerk II

• Receive visitors, patients, and staff members and answer telephones
• Provide direction and assistance using knowledge of departmental organization and procedures
• Resolve visitor inquiries or issues and direct people to the appropriate office or person
• Manage visitor sign-in procedures and issue badges as necessary
• Answer, screen, and forward incoming phone calls
• Perform data entry and maintain electronic and physical filing systems
• Schedule appointments and arrange meetings
• Relay information tactfully
• Complete forms, sort mail, type reports, post records, and maintain files
• Maintain a tidy reception area
• Handle incoming and outgoing mail, packages, and deliveries
• Perform other duties as assigned

• High School diploma and 2 years of related work experience required
• Or equivalent combination of education and experience
• Availability to work Monday–Friday, 10:00am–6:45pm, with rotating holidays and weekends

Demonstrates strong organizational and communication skills while managing visitor interactions and administrative tasks. Proficient in data entry, appointment scheduling, and maintaining filing systems to ensure efficient office operations.

• Data Entry
• Appointment Scheduling
• Visitor Management
• Telephone Communication
• Filing Systems Maintenance

• Data Entry
• Filing Systems
• Appointment Scheduling
• Report Typing
• Form Completion

• Tactful Communication
• Problem Resolution
• Interpersonal Skills

• High School Diploma

• Reception
• Visitor Management
• Office Procedures
• Mail Handling
• Customer Service