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CX Operations Lead: Retention

Job in City of Albany, Albany, Albany County, New York, 12201, USA
Listing for: Zoom
Full Time position
Listed on 2026-02-16
Job specializations:
  • Business
    Operations Manager
Salary/Wage Range or Industry Benchmark: 150800 - 329900 USD Yearly USD 150800.00 329900.00 YEAR
Job Description & How to Apply Below
Position: CX Operations Lead: Retention, Renewals & Growth
Location: City of Albany

A leading collaboration platform company is seeking a Head of Customer Experience Operations to define and execute operational strategies for post-sales customer lifecycle. The role emphasizes improving customer retention and requires at least 15 years of related experience, including 5 years in a senior leadership position. Candidates should have expertise in CX tech stacks and proven success in SaaS environments.

This position offers a competitive salary range of $150,800 – $329,900 and promotes a hybrid working model.
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