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CX Operations Lead: Retention
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-02-16
Listing for:
Zoom
Full Time
position Listed on 2026-02-16
Job specializations:
-
Business
Operations Manager
Job Description & How to Apply Below
Location: City of Albany
A leading collaboration platform company is seeking a Head of Customer Experience Operations to define and execute operational strategies for post-sales customer lifecycle. The role emphasizes improving customer retention and requires at least 15 years of related experience, including 5 years in a senior leadership position. Candidates should have expertise in CX tech stacks and proven success in SaaS environments.
This position offers a competitive salary range of $150,800 – $329,900 and promotes a hybrid working model.
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