Process Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The main goal of this position is to evaluate existing processes and provide recommendations and optimal solutions on processes improvements and best practices. This role can collaborate with one or several business process owners or lines of business.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Analyze, define, and develop the organization's business process methods and practices.
• Research best business practices within and outside the organization to establish benchmark data.
• Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals.
• Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements.
• Partner with business process owners and management on strategic initiatives.
• Communicate team progress.
• Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.
• Research industry trends for application of process improvement techniques and best practices.
• May train key users on new processes.
• Perform other duties as requested.

• Ability to read, write, speak and understand English
• Ability to prioritize and organize effectively
• Ability to work independently, as well as in a collaborative and dynamic team environment
• Ability to handle multiple projects and priorities
• Ability to analyze and interpret data
• Ability to quickly identify business problems/opportunities
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to manage multiple projects at one time
• Ability to document, prepare and present data-driven presentations
• Good knowledge of software applications such as Word, Excel, etc.

Bachelor’s in Business Administration degree or related field, or equivalent experience.

Process or data analysis experience - 2+.

Office environment.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $67,100.00 and $. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.