Director, Business Platform Strategy

Job Title:

Director, Business Platform Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Health Spire is a CVS Health organization that has 10+ clinically designed programs that provide member support and ultimately drive improved clinical and financial outcomes. These programs are across the spaces of:
Population Health, Chronic Conditions, Specialty and Rare Conditions, Quality Performance and Patient Advocacy.

The Director of Business Platform Strategy is a highly strategic leadership role responsible for defining the business strategy, requirements, and roadmap for shared capabilities that serve as the foundation of Health Spire products. This role partners closely with Product, finance, engineering, and other cross‑functional teams to design, build, maintain, and continuously advance reusable capabilities that enable scale, consistency, and innovation across the Health Spire portfolio.

The Director serves as the business owner for capabilities—ensuring clear business outcomes, strong governance, disciplined execution, and adoption across teams. This role requires deep strategic thinking, strong cross‑functional leadership, and the ability to operate effectively at the intersection of business and technology.

• Partner with Product Owners across the Health Spire portfolio to understand product vision, priorities, and capability needs.
• Deeply understand the member experience across the products, and drive the strategy for a consolidated experience.
• Translate individual product needs into a strategic consolidated capability strategy, identifying opportunities to build once and leverage across multiple products.
• Define and maintain a prioritized, continuously managed capability backlog, using strong judgment to make trade‑off decisions, distinguish true business needs from nice‑to‑have requests, and manage stakeholder expectations in a complex, matrixed organization.
• Establish a clear roadmap for current and future capabilities that supports product growth and long‑term platform scalability. Partner with the larger CVS enterprise to understand how larger initiatives could impact or influence our roadmap.

• Define clear business outcomes, success metrics, and targets for each capability initiative.
• Partner closely with Engineering teams to translate business requirements into executable solutions.
• Serve as the primary business lead for capability delivery, ensuring alignment on scope, priorities, and outcomes.
• Oversee quality assurance from a business perspective to ensure delivered capabilities meet defined requirements and objectives.
• Ensure standardized playbooks, operating procedures, and training materials are developed for each capability. Lead change management efforts to drive adoption and effective use of capabilities across product teams.

• Maintain close alignment with Product teams to anticipate changes in product strategy that may require capability enhancements or modifications.
• Continuously assess existing capabilities to identify opportunities to consolidate, optimize, or retire redundant solutions – in a way that maximizes value.
• Identify and evaluate opportunities to leverage automation and AI to enhance capability performance, efficiency, and scalability.

• Own and manage budgets associated with capability initiatives.
• Clearly define and articulate what is in scope – offering to find alternative solutions or support for scope that is outside your scope.
• Proactively identify risks, develop mitigation strategies, and partner with stakeholders to address issues.
• Provide…