Business Systems Analyst ; NY HELPs

Duties Description

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of Project Manager 5, SG-29, within the Division of Dedicated Support, Bureau and Section of Office of General Services (OGS), the Business Systems Analyst 2, SG-23, will perform duties related to and assist in the oversight of interpreting and converting documented user and business requirements into technical specifications for development implementation. In addition, they will subsequently work closely with development leads and quality assurance engineers to ensure the implemented system meets all necessary quality standards and guidelines.

• Gather and document business requirements for technology solutions.
• Collaborate with stakeholders and technical teams to align business goals with IT capabilities.
• Support digital transformation initiatives involving cloud platforms, automation, AI, and analytics.
• Recommend business process improvements with technical teams.
• Create business cases, requirements documents, and cost-benefit analyses.
• Simplify complex technical concepts into clear business requirements.
• Assist in solution design, testing, and implementation.
• Ensure solutions meet business objectives and compliance standards.
• Conduct requirements discovery, stakeholder interviews, and customer journey analysis.
• Create functional specifications, business capability statements, user stories, process flows, and use cases.
• Perform gap analysis and root cause analysis on business requests and challenges.
• Support Agile and Waterfall delivery methodologies, with a preference for Agile.
• Document system interactions, business rules, and workflows.
• Conduct quality assurance for all solutions and product deliveries.
• Assist with training, documentation, and the adoption of new technologies.

Either

A. a bachelor’s or higher degree AND three years of business analysis
* experience where your primary duty was performing three of the five following activities:

• Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit‑Gap Analysis).
• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit‑Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and can achieve the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Or

B. a bachelor’s or higher degree AND possession of a Level 2 International Institute of Business Analysis/Certification of Capability in Business Analysis (IIBA/CCBA) Certification
** AND one year of business analysis
* experience where your primary duty was performing three of the five activities listed above.

Or

C. possession of a Level 3 International Institute of Business Analysis/Certified Business Analysis Professional (IIBA/CBAP) Certification.

Open to NYS employees with…