Field Service Lead

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group— built on integrity, accountability, and investing in people
.

At 1-800-GOT-JUNK? we are a fast‑paced, fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with professional, on‑time service and a friendly uniformed team. We are hiring ambitious, outgoing, and active individuals who are committed to providing exceptional customer experiences.

Field Service Leader – Full Time

Pay: $22–$30 per hour (includes $18 hourly base and profit share)

As a Field Service Leader, we train you in all levels to be fast‑tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations
. You will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery and manage our team of drivers and crew members. Your leadership is critical in maintaining high standards and achieving business goals.

• Deliver Exceptional Service: WOW customers with a positive attitude and outstanding service.
• Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
• Handle Junk Removal: Perform heavy and light lifting to clear junk from residential and commercial locations.
• Manage Efficiency: Monitor and improve operational performance and customer satisfaction metrics.
• Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.
• Development: Participate in daily recorded role‑play scenarios to support ongoing training, skill development, and performance improvement.

• 1+ year in logistics, KPI’s, sales, dispatch, fleet, and/or management.
• 21+ years of age and a valid driver’s license (required for insurance purposes).
• Strong leadership and team‑building skills.
• Ability to work in a fast‑paced environment, manage multiple priorities, and work in our trucks as needed.
• Able to lift at least 75 lbs repeatedly.
• Proficient in Microsoft Office and operational software.
• Sales‑minded, confident closing on‑site sales, and maximizing job value.
• People‑focused, personable, positive, and service‑oriented.
• Reliable and coachable, shows up, contributes, and adapts.
• Strong communicator, clear, professional, and solution‑driven.
• Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a plus.

• Competitive payment structure (Hourly Pay + Profit Share + Performance‑Based Bonuses)
• Full‑time hours consisting of 4 weekday shifts + 1 weekend shift
• Opportunities for professional growth and development.
• Dynamic, engaging workdays with varied responsibilities.
• Award‑winning workplace ("Best Places to Work" and "Fast 50 Company").
• Full benefits package with medical, vision, dental coverage and retirement options.

Southwind and its group of companies are proud to be an Equal Opportunity, Affidative Action, Veteran‑friendly employer.

We look forward to hearing from you. Apply now!