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Member Engagement Manager
Job in
Albany, Albany County, New York, 12205, USA
Listed on 2026-08-21
Listing for:
ISSA
Full Time
position Listed on 2026-08-21
Job specializations:
-
Business
Client Relationship Management, Event Management & Planning, CRM Systems & Management -
Marketing / Advertising / PR
Client Relationship Management, Marketing Communications, Event Management & Planning, CRM Systems & Management
Job Description & How to Apply Below
ISSA, the worldwide cleaning industry association, is seeking a Member Engagement Manager to deepen relationships with our global community of manufacturers, distributors, service providers, and facility managers. In this member-focused, collaborative role, you will design and execute engagement and retention strategies, manage key member relationships, and coordinate communications that highlight ISSA's education, standards, advocacy, and events. You will analyze engagement data, support member committees, and partner across teams to enhance benefits that advance cleaning, health, and hygiene worldwide, while thriving in a mission-driven, association-based environment.
Responsibilities
- Develop and execute member engagement strategies to increase satisfaction, retention, and participation across ISSA programs and events
- Serve as primary relationship manager for key member segments, providing proactive outreach, onboarding, and ongoing support
- Analyze membership data and feedback to identify trends, engagement opportunities, and at-risk members, and recommend action plans
- Collaborate with marketing, education, events, and advocacy teams to align campaigns and programs with member needs
- Design and manage member communications, including newsletters, surveys, and digital engagement initiatives
- Coordinate member advisory groups, committees, and volunteer opportunities to strengthen community and input into ISSA initiatives
- Support membership growth through referrals, cross-promotion, and participation in industry events and association activities
- Track and report on member engagement KPIs, preparing dashboards and presentations for internal stakeholders and leadership
- Contribute to the development of new member benefits, resources, and educational offerings that advance the cleaning and hygiene profession
- Represent ISSA at conferences, webinars, and networking functions to promote the association's mission and value
Required Skills
- Membership program management
- Customer relationship management (CRM)
- Data analysis and reporting
- Email and digital marketing tools
- Event coordination
- Community engagement strategy
- Public speaking and presentations
- Project management
- Survey design and feedback analysis
- Stakeholder relationship management
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