Office Manager R25-62

About RF for SUNY at the University at Albany

Employment is with The Research Foundation for the State University of New York, a private, nonprofit, educational corporation that provides essential sponsored program administration and innovation support services to SUNY faculty and students whose ideas and research generate ground-breaking discovery and translate to entrepreneurial and economic development opportunities for New York State.

Home to nine colleges and schools, 57 centers and institutes, and close to 700 full-time faculty scholars and researchers, the University at Albany is one of SUNY's flagship, comprehensive research universities. UAlbany is widely recognized for its long-standing academic and research strengths in atmospheric and environmental sciences, biological sciences, business, computer science demography, economics, education, math, political science and public administration, public health, psychology, sociology, and social welfare.

In addition, the University has made significant investments in emerging and new strategic areas of opportunity including engineering and applied sciences, cybersecurity and artificial intelligence, emergency management and homeland security, minority health disparities, RNA science and technology, and advanced weather analytics. Since 2005, the UAlbany has been recognized as a Carnegie R1 research institution - one of the "very high research activity" doctoral universities as ranked by the Carnegie Classification of institutions of Higher Education.

Description of Duties

• Processing new clients for the Capital Region Small Business Development Center, including managing client inquiries, scheduling new client appointments, entering client-related data in the center's client relationship management software, and following up with clients who miss their initial appointments.
• Answering the Capital Region SBDC main line, returning voicemails, managing the front desk and visitors, greeting clients upon arrival, providing general customer service, scheduling internal meetings, participating in staff and stakeholder meetings, ordering office supplies, maintaining organization of office storage spaces, and providing general administrative support for the Director and Assistant Director.
• Assisting the Capital Region SBDC Director and Assistant Director with marketing efforts, including Constant Contact communications, social media posting, flyer and brochure development, and stakeholder meeting scheduling.
• Completing and maintaining new client data entry, student intern client-related data entry, and administrative data entry into the Capital Region SBDC's data management systems.
• Managing administrative tasks for the Capital Region SBDC's events, seminars, and webinars, including data entry, event posting, event marketing, stakeholder communications, and reporting.
• Overseeing and executing special projects as assigned by the Capital Region SBDC Director and Assistant Director. Prior examples include annual client file scanning and shredding.
• Performing other duties as assigned by the Capital Region SBDC Director.

• Two years of prior work experience in an administrative capacity.

• Three years of experience as an owner of or employee of a small business (company with less than 500 employees). Strong proficiency in Office 365 especially Word, Excel and Teams.
• Proficiency with the following software platforms:
  Constant Contact, Jot Form, Appointlet, and
• Strong verbal and written communication skills.
• Prior experience providing customer service to customers in a professional office setting.
• Strong time management, multitasking and prioritization skills.
• Prior experience supporting projects and…