Business Analyst

Back Business Analyst
Other Area(s) Albany , New York Proposal-Opportunity Sep 16, 2026

* This is an exempt position. Salarycommensuratewith experience ($110,000 - $140,000)*

Our goal is to solve problems and deliver resultsforour clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

We are seeking aBusiness Analyst who will supportourNYSclient. This role willbe responsible forassessing current child welfare systems and processes toidentifyimprovements and enhance service integration and performance outcomes.

The ideal candidate for this role will have a strong child welfare, or social services, background, strong analytical and stake holder engagement skills, and the ability to translate complex requirements across state and local agencies in a decentralized service delivery environment.

• Conduct comprehensive assessments of current child welfare systems and processes toidentifygaps, inefficiencies, and opportunities for improvement
• Facilitate meetings and workshops with local departments of social services, voluntary agencies, and staff to gather requirements and understand user needs
• Document current workflows and business processes across multiple agencies andidentifyareas where integration can be improved
• Analyze child welfare performance data and metrics to assess system effectiveness and recommend data-driven solutions
• Translate programmatic needs into technical requirements for system enhancements
• Develop process improvement recommendations that support better outcomes for children, youth, and families while ensuring regulatory compliance
• Create clear documentation including requirements specifications, process maps, user stories, and assessment reports for both technical and non-technical stakeholders
• Support change management activities by helping agencies understand how proposed improvements willimpacttheir daily operations
• Track project progress and report on findings, risks, and recommendations to leadership and project stakeholders
• Ensure proposed solutions align with federal performance standards and support goals for child safety, permanency, and well-being

• Bachelor'sdegree or higher in related field
• 5+ years of experience as a Business Analyst,documenting and improving business processes across multiple organizations
• 5 + years of experience working in child welfare, social services, or public human services programs
• 5+ years of experience gathering needs and requirements from diverse users, including caseworkers, managers, and families receiving services
• Understanding of how state and local agencies work together to deliver services and the rules that govern them
• Knowledge of federal metrics used to measure child welfare performance (such as Child and Family Services Reviews)
• Ability to work effectively with multiple groups including state offices, county agencies, and community organizations
• Skilledin communicating with both technical (IT) and non-technical (program) staff
• Ability to analyze performance data to find problems andidentifyimprovements

Cloud and Thingscomplieswith all applicable federal, state, and local lawsregardingrecruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.