Senior Director of Program Strategy and Performance

Description

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

Our Values

Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive.

The Senior Director of Program Strategy and Performance serves as a strategic partner to the Chief Program Officer, helping to advance organizational priorities and strengthen program performance. The position uses operational, programmatic, and financial data to identify opportunities, address performance concerns, and ensure programs align with strategic, regulatory, fiscal, and person-centered expectations.

Working collaboratively across Program Operations, Finance, Human Resources, Quality Assurance, Compliance, Billing/Revenue Cycle, Information Technology, Intake, and Executive Leadership, the Senior Director translates strategic priorities into actionable plans, measurable objectives, and sustainable results. The position also analyzes the program operational factors that influence financial performance and provides programmatic information to support Finance-led budgeting, forecasting, billing, reimbursement, and financial analysis.

Strategic Planning and Execution:

• Serve as a strategic partner to the Chief Program Officer in advancing organizational and departmental priorities.
• Translate strategic program priorities into actionable plans, timelines, deliverables, measurable objectives, and accountability structures.
• Monitor progress, identify barriers, recommend solutions, and evaluate the effectiveness of strategic initiatives.
• Support organizational change and help program leaders translate strategic decisions into operational practice.

Program Performance and Improvement
:

• Establish and monitor key performance indicators related to program quality, census, capacity, utilization, staffing, referrals, productivity, and service delivery.
• Analyze program performance, identify trends and areas of concern, and work with program leaders to develop and monitor improvement plans.
• Analyze program staffing and resource needs based on census, utilization, service needs, and operational requirements, and provide recommendations to the CPO and program leadership.
• Identify and recommend opportunities to improve service delivery, operational efficiency, resource allocation, and program sustainability.

Operational and Financial Program Analytics:

• Partner with Finance and program leadership to understand program budgets, financial expectations, and the relationship between program operations and financial performance.
• Analyze the operational factors affecting program revenue and expenses, including census, vacancies, staffing, overtime, service delivery, documentation, authorizations, and utilization.
• In collaboration with Finance, review program-level financial trends and identify the operational factors contributing to significant variances.
• Monitor program documentation, service delivery, authorizations, and utilization, and…