Program Manager, Global Partnerships and Channels

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager, Partner Narrative turns leadership intent into finished executive artifacts:briefing packs, partner narratives, board-ready slides, and governance one-pagers that hold up in front of the most senior audiences at Service Now and at our partners. This is a craft role for someone early in their career who writes exceptionally well, builds beautiful decks, and wants tolearn the partner ecosystem from the center of it.

The Opportunity

GPC builds Service Now's AI-native partner ecosystem across five

Routes to Market:

Hyperscaler, ISV/Build, Resell, Service Provider, and Consulting & Implementation.

Partners deliver approximately 90% of every Service Now deployment and source a growing share of the company's new business making the GPC narrative one of the most consequential stories the company tells.

The Office of GPC drives the organization's rhythm of business, shapes how GPC's story lands with our CEO, Board, and partner C-suites, and turns partner strategy into artifacts that ship. This role is the seat where that work gets built. The pace is fast, the audiences are senior, and the standard is high. In exchange, you get a front-row view of how a multi-billion-dollar partner ecosystem isrun.

What You Will Do

Executive Materials (~30%)

• Supportdraftingbriefing packs and pre-reads for CEO, SVP, and Board-level partner engagements,Executive Briefings, andC-suite meetings-to standard on templates.
• Build talking points, internal communications, and institutional narrative for GPC leadership
• Turn dense inputs — pipeline data, deal structures, partner scorecards — into short, decision-ready narrative

Presentation & Narrative Craft (~30%)

• Own deck development: structure the argument, build it, apply Service Now brand standards, and land the visual
• Helpmaintainthe reusable asset library — partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck — so nothing is rebuilt from scratch each quarter
• Maintain GPC quality and consistency standards across everything that carries the GPC name.

Rhythm of Business (~25%)

• Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
• Coordinate Tiger Teams and cross-functional work streams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
• Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office

Reporting & Partner Intelligence (~15%)

• Produce and increasingly automate recurring outputs: the partner lookbook,partner intelligence pulls, and dashboard maintenance against the single GPC scorecard
• Build thesupportanalysisthat shows leaders where the ecosystem is working and where it is not

What You Bring

Experience

• 2–3 years;executive communications, business operations, strategy, consulting, corporate communications, or…