More jobs:
Service Dispatcher
Job in
Albany, Albany County, New York, 12201, USA
Listed on 2026-02-19
Listing for:
Holbrook Heating Inc
Full Time
position Listed on 2026-02-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist.
Responsibilities- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Location:
Watervliet, NY
Requirements and skills
- Previous experience in a customer support role
- Regular Weekend Availability
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
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