Customer Service Specialist II

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

• Required Experience:
  
  2+ years of customer service experience
• Required Technical
  
  Skills:
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required
  
  Skills and Abilities:
  • Strong telephone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively
  • Location:
    
    Hybrid and on-site at 22 Corporate Woods, Albany NY

The likely hourly rate for this position is between $16.57 - $22.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans