Customer Service Representative

Job Title:

Customer Service Representative

Category:
Customer Service Representative (General)

Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will support healthcare providers by responding to inquiries related to claims, eligibility, and online tools, ensuring a high level of service and professionalism.

This is an excellent opportunity to gain experience in the healthcare industry and grow within a large, supportive organization.

Key Responsibilities

+ Respond to inbound and outbound calls from healthcare providers regarding:

+ Claims processing

+ Eligibility inquiries

+ Web-based self-service tools

+ Technical issues and applications

+ Accurately record, track, and monitor all call interactions using CRM/call tracking systems

+ Manage open tickets, ensuring proper follow-up, assignment, and escalation as needed

+ Assist providers in navigating online business applications

+ Process customer requests using various tools, including:

+ Desktop faxing

+ Web self-help tools

+ IVR systems

+ Return calls, send documentation, and handle communication requests under supervision

+ Follow established scripts, procedures, and training materials to ensure consistency and compliance

Required Skills & Experience

Top

Skills:

+ Customer Service experience

+ Strong communication (verbal and written)

+ Computer proficiency and multitasking across multiple screens

+ Attention to detail

+ Organizational skills

Experience &

Qualifications:

+ High School Diploma or GED required

+ At least 1 year of customer service experience (call center, retail, or similar)

+ Ability to work in a fast-paced call center environment

+ Experience in healthcare, insurance, Medicare/Medicaid, or enrollment is a plus

+ Strong problem-solving skills and professionalism

Preferred (Nice to Have)

+

Experience with :

+ Provider or member services

+ Healthcare insurance industry

+ Call center operations

+ Familiarity with CRM systems or ticketing tools

Employee Value Proposition

+ Great entry point into the healthcare industry

+ Opportunities for career growth and internal advancement

+ Supportive management team and more flexible performance metrics compared to traditional call centers

+ Comprehensive training program with structured onboarding and resources

Schedule & Work Environment

+

Hours:

Monday - Friday, 9:15 AM - 6:00 PM (45-minute unpaid lunch)

+ Training

Hours:

Monday - Friday, 8:15 AM - 5:00 PM

+ Dress Code:
Business Casual

Common Job Titles for This Role

+ Customer Service Representative

+ Call Center Representative

+ Customer Support Specialist

+ Operations Specialist

+ Systems Support Analyst

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Albany,NY.

Final date to receive applications

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer…