More jobs:
Receptionist/Guest Services
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-06-26
Listing for:
Coma Coffee Roasters
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Location: City of Albany
We’re looking for a friendly, organized, and professional Receptionist / Guest Services team member to be the first point of contact for our guests. If you’re passionate about hospitality, love making people feel welcome, and can juggle tasks with a smile, we’d love to meet you.
Position OverviewAs the Receptionist / Guest Services representative, you’ll be responsible for greeting guests, managing front desk operations, and ensuring a positive and seamless experience from the moment someone walks through the door.
Key Responsibilities- Greet guests warmly and professionally upon arrival
- Answer phones, take messages, and handle inquiries with accuracy and courtesy
- Assist with reservations, check‑ins, check‑outs, and guest requests
- Maintain a clean, organized, and welcoming front desk and lobby area
- Communicate effectively with other departments to fulfill guest needs
- Handle administrative tasks such as filing, data entry, and scheduling appointments
- Resolve guest issues or concerns promptly and professionally
- Stay informed about services, promotions, and local recommendations to assist guests
- Friendly, positive attitude and professional appearance
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay calm in a busy environment
- Basic computer and phone system proficiency
- Previous front desk, receptionist, or guest services experience preferred, but not required
- High school diploma or equivalent
- Supportive, team‑oriented environment
- Competitive pay and potential for tips or bonuses
- Opportunities for growth in hospitality or administrative roles
- Flexible scheduling
- A chance to make a lasting impression on every guest
If you enjoy being the face of a business and creating memorable first impressions, apply today. Let’s create a warm and welcoming experience—one guest at a time.
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