Operations Support, Customer Service​/HelpDesk

Join Our Team

If you're looking to join a team that genuinely values its employees, supports its customers, and makes a positive impact in the community—this could be a great fit.

This is a full-time position based on a 40-hour workweek:

• 8-hour shifts with a 30-minute unpaid lunch
• Scheduled within hours of operation:
  Monday–Friday, 7:00 AM–7:00 PM
• Rotating schedule includes every other Saturday (8:00 AM–2:00 PM)
• Sunday off plus one additional scheduled day off during the week

Remote flexibility:
Potential for remote work after successful training and at least six (6) months of on-site employment.

As a Customer Service Representative, you'll be a key point of contact for customers, providing support primarily over the phone. This role combines customer service, problem-solving, and relationship-building in a fast-paced environment.

You'll assist with account-related inquiries, resolve issues, and guide customers through available services—delivering a positive, solutions-focused experience with every interaction.

• Handle a variety of customer inquiries with a focus on first-call resolution (online access, account questions, payments, transactions, etc.)
• Process account updates and transactions accurately and efficiently
• Support customers with account setup, maintenance, and issue resolution
• Assist with payments, transfers, and dispute-related requests
• Provide clear, helpful information on services, tools, and offerings
• Use sound judgment to resolve issues and make customer-focused decisions within guidelines
• Handle sensitive or complex conversations with professionalism and care
• Ensure all interactions align with internal policies and compliance standards
• Stay current on systems, tools, and service updates