More jobs:
MDW Customer Care Center Level 1 Representative
Job in
Albany, Albany County, New York, 12211, USA
Listed on 2026-07-01
Listing for:
CMA Consulting
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Care Center Level 1 Representative
CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.
Mandatory Requirements
- Excellent communication skills, both verbal and writing
- Ability to troubleshoot and triage issues
- Basic computer skills
- Experience using Microsoft applications such as Outlook, Word, and Excel
- High School Diploma or GED
Preferred Skills
- Bachelors degree preferred
- Previous call center experience
- Experience with help desk ticketing systems such as Helix
- Health business knowledge (preferably Medicaid experience)
Location:
11 Corporate Woods Blvd, Albany NY (Remote)
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