Part-Time Customer Service Agent - ALB Airport

Rate: $16 USD per hour

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast‑paced, team‑oriented environment, we want to speak to you!

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)

• We are committed to being a leading provider of commercial services within the aviation industry

• Our teams focus on maintaining a positive working environment and treating all team members with respect

• With more than 200 locations across the world, we offer opportunities for career progression

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check‑in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

• Greet and assist passengers at the airport with check‑in, boarding, and general inquiries

• Provide accurate information on flight schedules, gate assignments, and airport services

• Handle passenger check‑in and baggage processing efficiently and courteously

• Assist passengers with self‑service kiosks and online check‑in procedures

• Effectively resolve customer issues and complaints in a professional and timely manner

• Make announcements and keep passengers informed about flight changes and boarding times

• Ensure compliance with all airline and airport regulations and procedures

• Handle the boarding process, including verifying travel documents and issuing boarding passes

• Coordinate with ground staff and crew to ensure a smooth passenger experience

• Process ticket sales, upgrades, and re‑bookings as needed

• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services

• Collaborate with security personnel to ensure passenger safety and security

• Keep the work area clean, organized, and stocked with necessary materials

• Participate in ongoing training and development to enhance customer service skills

• Exemplify Prime Flight customer service and safety standards

• Perform any additional duties as assigned by management

• 18 years of age or older

• Eligible to work in the United States

• Communicate effectively in English (reading, writing, speaking)

• One year of customer service experience

• Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in‑person and through electronic means

• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal‑ as applicable)

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to lift up to 70 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• Must be able to reach with arms and grasp with hands

• Must be able to push, pull

• Must be able to crawl and crouch, at times, in confined tight spaces

• Must be able to bend, stretch, squat, kneel

• Exposure to moderate and at times high noise…