Member Services Specialist – Roadside & Travel

As a Member Services Representative, you’ll be the trusted voice that members rely on during roadside emergencies and travel related inquiries. Whether it’s assisting with a flat tire or helping plan a trip, you’ll turn stressful situations into positive experiences with your professionalism and care.

This position has the Shift time of 3PM
-11PM.

• Respond to incoming calls from members needing emergency roadside assistance or membership support.
• Provide guidance on travel‑related services, including trip routing, accommodations, and general inquiries.
• Educate members on their plan features, perks, and how to maximize their membership benefits.
• Communicate clearly and compassionately, especially during high‑stress situations.
• Collaborate with internal teams to ensure seamless service and continuous improvement.

• Strong communication skills with the ability to remain calm and professional under pressure.
• A passion for helping others and delivering exceptional customer service.
• Problem‑solving skills and the ability to think quickly in dynamic situations.
• Previous experience in customer service, call centers, or a related field is a plus but not required.
• Basic computer proficiency and the ability to learn new systems quickly.

Rate of Pay: $19-$20 per hour

Shift Details:
Onsite Monday - Friday from 3PM
-11PM

Location:

Albany, NY 12209

Health, dental, vision, life insurance, 401(k), and more.

Team celebrations and a culture of recognition make every day rewarding. Promotions from within and support your ongoing development.

Apply today to become a Member Services Representative and start making a difference!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

Contents/E-

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.