Customer Service Operations Supervisor & Coach
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-07-11
Listing for:
EmblemHealth
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Emblem Health in New York, NY is seeking a Service Department Supervisor to manage day-to-day telephone performance, coaching, and handling of eCorrespondence, social media, and HIPAA/privacy updates. You will drive CRM/website updates testing and support training initiatives.
The role requires 3-5+ years in similar settings, strong MS Office proficiency, and proven supervisory experience in a healthcare or customer service environment.
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