CPC Processor Customer Support

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received via telephone, email or written correspondence.
• Document all calls, inquiries and resolutions in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Follow all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co‑workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility specific procedures.
• Attend mandatory employee in–service meetings and/or training sessions, if directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

• High‑school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Friendly, professional manner of communication and good customer service skills.
• Experience with multi‑line phone system is required; computer proficiency in MS Office at intermediate/advanced level and one year of experience would be beneficial.
• Experience in data entry, medical records, health care, insurance claims processing, or proof‑reading/editing of documents is beneficial.
• Ability to stay organized while working quickly and maintain strong attention to detail.
• Pass annual Introductory HIPAA examination.
• Complete a 90‑day ROI Certification course with a score of 85% or higher.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is: $15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof of completion of various vaccinations such as the flu shot, Tdap, and COVID‑19. Exemptions may be available on a case‑by‑case basis for disability, medical contraindications, pregnancy, or religious reasons, depending on the state in which you will be working.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement.

Know Your Rights. In addition, Datavant does not and will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, you may request it. You will need your requisition  submitting your request.

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