Fulfillment Associate - Document Management

As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent.

You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Albany, NY. We offer an 8:30am-5:00pm M-F schedule, full benefits, matching 401k, generous PTO and a great career opportunity!

• Fulfill orders for internal and external customers by scanning and processing documents.
• Assist Process Servers in the completion of service for CT’s Registered Agent function.
• Research legal documents.
• Resolve or elevate issues.
• Follow requests through to completion.
• Communicate progress to customers and our teams.
• Navigate quickly between multiple processing systems and databases.
• Contribute to customer satisfaction and organizational success.
• Participate in process improvement programs, best practices, and occasional special projects.
• Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.

• Education:
  
  High School diploma or equivalent. Prefer some college.
• Experience:
  
  1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). Experience with ERP systems and databases preferred.
• Skills:
  
  Order Entry Systems:
  Proficiency in using order entry software. Attention to Detail:
  Ability to maintain accuracy in order processing. Customer Service:
  Basic understanding of customer service principles. Communication:
  Effective verbal and written communication skills. Time Management:
  Ability to manage time and prioritize tasks. Team
  
  Collaboration:
  
  Willingness to work collaboratively with team members. Documentation:
  Ability to maintain and organize operational documents.

$25,200.00 - $42,300.00 USD. The compensation range is based on primary location of the position and is influenced by factors such as skills, experience and actual hiring location.

Full benefits include Medical, Dental, & Vision plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.