Part-Time Call Center CSR: Paratransit Reservations
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-07-25
Listing for:
Capital District Transportation Authority
Part Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Capital District Transportation Authority is seeking a Part Time CSR-Call Center Representative to handle inbound calls, answer questions about CDTA services, products, and schedules, and assist with paratransit reservations. The role reports to the Call Center Manager and requires strong customer service skills and map-reading ability.
The position emphasizes switchboard duties, software use for trip planning, and adherence to CDTA policies.
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