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Albany Paratransit & Call Center Specialist
Job in
West Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-07-26
Listing for:
Capital District Transportation Authority-CDTA
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Capital District Transportation Authority-CDTA is seeking a CSR-Call Center Representative in Albany, NY. You will answer incoming calls, provide information about CDTA services, fares, and schedules, and assist with paratransit reservations.
This role reports to the Call Center Manager and requires strong customer service and map-reading abilities to navigate multiple software systems. The ideal candidate has at least a high school diploma and one year of customer service experience; bilingual
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