Recertification Specialist - Clinton Avenue

Location: City of Albany

POSITION SUMMARY:

The Recertification Specialist is responsible for supporting the Community Leader and assisting in the day-to-day operations of the community. This position entails providing administrative and clerical support, responding to residents' inquiries, resolving residents' complaints, processing rent checks & subsidies, monitoring outstanding accounts, managing the eviction process and collections.

ESSENTIAL DUTIES:

Engage in accurate and efficient approval process of all resident move-in and re-certification files per income limitations based on regulatory requirements, partnership agreements, and other program requirements

Maintain expert knowledge of applicable funding programs and current compliance changes from government and syndicate agencies and report to supervisor, as necessary.

Renewal of residents’ leases

Show available apartments and follow-up on leads;

Process rental applications and maintain the waitlist;

Provide exceptional customer service to residents, answers inquiries and direct calls;

Input residents' service order requests and submit to maintenance staff;

Accept and process rental payments according to HL policy and procedure.

Follow-up on outstanding balances, prepare and send late notices and eviction notices, and monitor household accounts;

Confer with their Community Leader on all evictions, lease violations, and special arrangements.

Prepare program compliance reports related to collections and resident payment history.

Process rental applications and credit checks;

Work to minimize vacancies, promote good working resident and public relations, and assure program compliance with applicants and residents;

Works independently and within a team on nonrecurring and ongoing projects;

Activities include but are not limited to: maintaining accounts payable/receivable filing, scanning documents, establishing appropriate electronic files, answering phone calls along with directing calls and returning voicemail messages.

Completing weekly internal and external reporting specific to resident accounts to Community Leader;

Other duties as assigned;

KNOWLEDGE AND SKILL REQUIREMENTS:

High school diploma required.

Previous property management experience preferred.

Ability to work well with others, good communication skills, good computer skills, ability to multi-task.

TYPICAL PHYSICAL DEMANDS:

Regularly use hands to manipulate tools, controls, phones and computer keyboard.

Frequently stand, reach with hands and arms, climb, balance, and stoop.

Sit and stand to do clerical work.

Regularly lift and move office supplies up to 20 lbs.

TYPICAL WORK CONDITIONS:

Work is performed primarily in an office environment.

Employee frequently interacts directly with residents and other staff members during the workday.

This position may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

It is the policy of Home Leasing LLC. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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