Member Relations Specialist
Job in
Albany, Albany County, New York, 12246, USA
Listed on 2026-08-05
Listing for:
State of New York
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Office Administrator/ Coordinator, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
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Note:
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Review Vacancy
Date Posted 06/17/26
Applications Due
08/31/26
Vacancy ID218219
* Basics
* Schedule
* Location
* Job Specifics
* How to Apply
NY HELPNo
AgencySUNY System Administration
Title Member Relations Specialist
Occupational Category Other Professional Careers
Salary GradeNS
Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
Salary Range From $54000 to $60000 Annually
Employment Type
Full-Time
Appointment Type Permanent
Jurisdictional Class Unclassified Service
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 40
Workday
From 8 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
County Albany
Street Address Albany
City New York
StateNY
Zip Code
12246
Duties Description SUNY is seeking a highly motivated and detail-oriented Member Relations Specialist to join our compliance and student conduct training program at the SUNY SCI. As the Member Relations Specialist, the qualified candidate will play a crucial role in communicating with the SUNY SCI membership as the first point of contact for members, responding to and assisting members with program related matters, and maintaining new and existing member related data.
The qualified candidate will collaborate with the learning and design team to ensure all SUNY SCI members have a smooth and seamless user experience.
Duties and Responsibilities:
* Serve as a primary point of contact for Student Conduct Institute (SCI) members and inquiries and triage as necessary.
* Assist the Sr. Assistant Director of Member Relations & Operations with membership onboarding, outreach, invoicing, offboarding, and other Member Relations related tasks.
* Organize and collect physical/electronic membership data.
* Assist in the creation/modification of user accounts, and issue account credentials.
* Support SCI team members with the logistical needs of training content delivery.
* Assist in the development of educational and promotional marketing material for the SCI.
* Conduct research on member related vendors, software, and partnerships.
* Provide administrative and logistical support to the broader SCI team.
* Communicate with key stakeholders for the SCI program.
* Assist with scheduling and calendar needs.
* Assist with assignment of course credit.
* Serve as a primary host for Live@Distance webinars, assisting with login issues, etc.
* Collaborate with the Communications Coordinator on relevant training website updates.
* Assist with tracking expenses, issuing purchase requests and ensuring timely payment of invoices.
Minimum Qualifications
Required Qualifications:
* Associate's degree (or equivalent work experience).
* Minimum of 1 year experience in an outward facing customer service-related role.
* Excellent and responsive customer service skills.
* Exceptional written and verbal communication skills, with the ability to adapt and pivot communication styles.
* Self-motivated, detail-oriented, and able to work independently as well as part of a team.
* Strong organizational skills with the ability to manage multiple projects and meet deadlines.
* Ability to articulate internal technical processes to external stakeholders.
Preferred Qualifications:
* Bachelor's degree (or equivalent work experience).
* Knowledge of Title IX regulations and compliance.
* Experience working within a large, complex organization.
* Experience with or comfortable with online or digital learning platforms.
Additional Comments Additional Information:
Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.
* Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $54,000-$60,000 annually.
* The state title for this position is Staff Assistant (SL-2) and is part of the United University Professions Union.
* Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter.
Please see our UUP benefits summary for additional information: https://(Use the "Apply for this Job" box below)./
SUNY…
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