Insurance Agency Customer Service Representative

Insurance Agency Customer Service Representative

DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to their insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency.

DeNooyer Direct Insurance Services operating hours are Mon-Thur 9:00am
-7:00pm;
Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm.

*** This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined.

• Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
• Maintain accurate and up-to-date customer records and documentation.
• Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
• Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.

• High school diploma or equivalent; additional education or certifications in insurance is a plus.
• Previous customer service experience, preferably within the insurance or automotive industry.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency with computer systems and customer management software.
• Detail-oriented with excellent problem-solving abilities.

• Opportunities for professional growth and development.
• Supportive and friendly work environment.

DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.