Escalations Lead, Customer Service & Help Desk
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-06
Listing for:
Sharecare
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Management
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations team member in Albany to handle escalated member concerns and provide Help Desk support for the Customer Service Team. The ideal candidate will have a GED or High School diploma, at least 2 years of customer service experience, and strong communication and analytical skills.
This role involves researching inquiries, supporting Customer Service Representatives, and enhancing problem-solving capabilities within the team. Candidates should be detail-oriented and possess strong organizational skills.
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