Customer Service Representative

Customer Service Representative (Provider Support)

Schedule:

Monday-Friday, 9:15 AM-6:00 PM (45-minute unpaid lunch)

Hybrid Schedule once trained - 2 days on site a week

Training

Schedule:

Monday-Friday, 8:15 AM-5:00 PM

Employment Type:

Full-Time

Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Provider Support team. In this role, you will respond to inquiries from healthcare providers regarding claims, eligibility, online business applications, self-service tools, and technical issues. This position is an excellent opportunity for individuals looking to build a career within a large healthcare organization while gaining valuable customer service and technical support experience.

Comprehensive training, documented procedures, scripts, and knowledge resources will be provided to ensure your success.

Key Responsibilities

+ Respond to provider inquiries received through the Customer Service Call Center.

+ Provide telephone assistance related to:

+ Claims processing

+ Eligibility verification

+ Online business applications

+ Web-enabled self-service tools

+ Technical support issues

+ Record, track, and monitor customer interactions using a CRM/call tracking system.

+ Manage open tickets and ensure appropriate follow-up, assignment, and escalation when necessary.

+ Process customer requests utilizing various tools and technologies, including:

+ Desktop faxing

+ Web-based self-help resources

+ Interactive Voice Response (IVR) support systems

+ Return telephone messages and distribute fax and mail communications as needed.

+ Maintain accurate documentation and adhere to established procedures and service standards.

+ Deliver exceptional customer service while maintaining productivity and quality expectations.

Required Qualifications

+ High School Diploma or GED required.

+ Minimum of 1 year of customer service experience in a call center, retail, hospitality, healthcare, or similar customer-facing environment.

+ Strong computer skills and the ability to navigate multiple screens and systems simultaneously.

+ Excellent verbal and written communication skills.

+ Strong attention to detail and organizational skills.

+ Ability to work effectively in a fast-paced environment.

+ Professional work history with valid reasons for previous employment transitions.

Top Skills

+ Customer Service

+ Computer Proficiency

+ Communication Skills

+ Attention to Detail

+ Organization and Time Management

What We Offer

This position provides an excellent opportunity to gain experience within a respected healthcare organization. Employees can use this role as a stepping stone to advancement opportunities within the call center or other departments. The organization is known for:

+ Comprehensive training and onboarding

+ Supportive leadership and management team

+ Career growth and internal mobility opportunities

+ Exposure to a large national healthcare operation

+ A more collaborative and supportive environment than many traditional call centers

Work Environment

This is an onsite call center environment supporting healthcare provider inquiries. The facility accommodates 80+ customer service representatives and can be fast-paced during periods of high call volume.

Additional amenities include:

+ Business casual dress code

+ Employee cafeteria area

+ Indoor walking area

+ Onsite workout room

If you are passionate about helping customers, enjoy problem-solving, and are looking for an opportunity to grow your career in healthcare services, we encourage you to apply.

Job Type & Location

This is a Contract position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)…