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Member Engagement & Growth Lead
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-08
Listing for:
ISSA
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
ISSA is seeking a Member Engagement Manager to drive engagement and retention across assigned accounts. You will be the frontline for inquiries, surface insights, and guide proactive outreach to ensure members realize value.
The role collaborates with the Senior Sales Team and logs activity in Salesforce for growth. Ideal candidates have 3+ years in customer success or account management, CRM proficiency, and strong communication.
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