Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Albany District Office

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Review Vacancy

Date Posted 08/07/26

Applications Due
08/18/26

Vacancy ID221465

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPYes

Agency Motor Vehicles, Department of

Title Motor Vehicle Representative 1, G-9 (Hourly) (NY HELPS) - Albany District Office

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade Hourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary Range From $20.45 to $20.45 Hourly

Employment Type

Per Diem

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 18.75

Workday

From 7:30 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 855 Central Ave

City Albany

StateNY

Zip Code
12206

Duties Description Duties include but are not limited to:

* Responsible for substantial in-person or telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs.

* Responsible to effectively use a computer with multiple applications running simultaneously.

* Responsibilities could include operation telecommunication consoles, cameras, a cash drawer, photocopiers, fax machines, scanners, calculators, etc.

* Responsible for processing customer payments such as: cash, checks, credit card charges, and inventories of documents, license plates, registration stickers, and other security items.

* Expected to wear a headset and would be expected to effectively answer telephone calls which are automatically and continuously distributed by a complex telephonic system. Telephone calls may be monitored for quality assurance. As with many jobs interacting with the public, you may encounter uncooperative or sometimes hostile individuals. You would be expected to act in a calm, courteous, and reasonable manner even under very difficult, highly stressful, and at times, confrontational circumstances.

Minimum Qualifications To be eligible for the Motor Vehicle Representative 1, G-9position you must meet one of the following conditions as detailed below:

NY HELPS*:

Graduated from high school or have earned a high school equivalency diploma AND you must have either:

1: one year of experience in a position where your primary responsibility was providing customer service to the general public
* either in an environment with substantial face-to-face interaction or in a call center environment

OR

2: 30 college semester credit hours

* This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION ISREQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), itis expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.

* Civil Service defines the general public as a broad…