Dispatcher, Customer Service​/HelpDesk

Job Summary

We are seeking a reliable and customer-focused Dispatcher for a contract/temporary opportunity in Albany, NY. This onsite role is ideal for someone who thrives in a fast-paced customer support environment and enjoys helping people during urgent roadside situations. The Dispatcher will coordinate fleet vehicles and contracted service providers to ensure members receive timely emergency road service. This position offers the opportunity to work with a supportive operations team, develop dispatching and customer service skills, and contribute to a service-driven environment where communication, teamwork, and sound judgment are valued.

• Receive incoming emergency road service calls and dispatch tow trucks or service providers to appropriate locations.
• Prioritize calls based on safety, weather, traffic, location, emergency status, and required response times.
• Monitor fleet driver activity, productivity, breaks, and performance using dispatch and tracking systems.
• Communicate with members, affiliate clubs, contractors, drivers, and internal teams to coordinate service approvals and updates.
• Monitor phone queues, follow service procedures, respond to requests, and assist with escalated member concerns.
• Support administrative tasks, training assistance, battery inventory scans, and investigation support for towing damage complaints.

Compensation: $20 to $21 per hour.

Job Type: Contract/Temporary.

Location:

Onsite in Albany, NY 12209.

Schedule:

Must be flexible to work weekends, evenings, holidays, and overtime as required. Schedule may change based on business needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.