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Bilingual Customer Care Advocate
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-17
Listing for:
Capital District Physicians Health Plan Inc
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Capital District Physicians Health Plan Inc is seeking a Customer Care Advocate to resolve inquiries about contract benefits, claim payments, and enrollment by phone, walk-in, mail, fax, web chat, off-phone work, and email in line with LOS, NCQA, HIPAA, NYSDOH, and CMS requirements.
The role focuses on professional, efficient, and timely service to enhance member and provider satisfaction and retention. The B version requires fluent Spanish.
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