Strategic Call Center Manager - Customer Experience Leader
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-22
Listing for:
Capital District Transportation Authority
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
The Capital District Transportation Authority is looking for a strategic Call Center Manager to oversee its Customer Service Center operations. This position is critical in ensuring a customer-centered experience and optimizing service delivery across various platforms, including fixed-route services and paratransit programs.
The ideal candidate must have a Bachelor’s degree in Public Administration or Business Administration and a minimum of 5 years of leadership experience in a call center environment. The role offers competitive compensation and benefits including medical and dental coverage.
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