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Senior Call Center Supervisor - Complex Issues & Training
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-22
Listing for:
Office of the NYS Comptroller Thomas P. DiNapoli
Apprenticeship/Internship
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Office of the New York State Comptroller seeks a Call Center Representative 2 to supervise a team, handling complex calls and ensuring prompt, appropriate resolutions while enforcing quality controls. You will monitor staff calls, provide training, and help revise policy manuals to support service standards.
The role requires strong customer service orientation, plus the ability to guide staff, access Retirement System policies via People Soft, Internet and OSC intranet, and coordinate with
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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