Customer Service Representative

Customer Service Rep

Location:

Albany, NY

Duration: 6 Months

Fulfill company estimates and orders for various corporate documents retrievals and filings.

Collaborate with team members to complete all project requests in a timely, accurate, and efficient manner.

Provide direct support to and collaboration with other corporate team members.

Respond to and resolve incoming vendor requests, queries, issues, and concerns via phone and email.

Manage the order process alongside other corporate team members, from initial request through processing, and during follow-up investigations and order fulfillment.

Obtain certificates of status with both the state and/or revenue departments, conduct name availability and status searches, produce verbal bring-down reports, file/track name reservations and registrations, and obtain copies of miscellaneous public record documents.

Handle corporate filings including, but not limited to the preparation, review, and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.

Perform any other duties of similar or lesser nature as required.

Must be a positive team player and effectively communicate with colleagues and clients.

Ability to multi-task, accept directions well, possess strong attention to detail, and manage time wisely.

Computer literate;
Intermediate level skills with MS Office, including Word, Excel, and Outlook are required.

Self-directed and able to work efficiently with minimal supervision.

Excellent attendance and punctuality.

Strong critical thinking and problem-solving skills are required.

Able to work in a fast-paced, high-energy environment.

Ensure superior customer service is always provided and maintain a high level of professionalism.

Knowledge of general corporate services and/or willingness to learn.