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Service Appointment & Retention Specialist
Job in
West Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-30
Listing for:
DePaula Chevrolet
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep -
Sales
Customer Success Management
Job Description & How to Apply Below
DePaula Chevrolet in Albany, NY is seeking a BDC Service Representative to contact existing customers by phone to schedule vehicle service appointments and strengthen customer retention. This full-time role emphasizes outbound calling, appointment setting, follow-up, and building long-term customer relationships.
You will work with the Service Department to ensure a smooth customer experience, document interactions in the CRM/DMS, and meet daily targets for appointment-setting and retention.
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