Member Services Representative

As a Member Services Representative at Boys & Girls Clubs of America, you will be the first point of contact for youth and families, ensuring a welcoming, safe, and inclusive Club experience. You'll manage member enrollment, attendance, and records, answer questions about programs, schedules, and events, and support daily front-desk operations. Working closely with program staff, you'll help coordinate activities, communicate policies, and provide reliable information and support to caregivers.

This role is ideal for service-oriented professionals who are passionate about youth development, community impact, and creating positive experiences for Club members every day.

Responsibilities

• Greet and assist youth, families, and visitors in a welcoming, professional manner
• Process new memberships, renewals, and member records accurately
• Respond to inquiries via phone, email, and in person about Club programs and services
• Support daily check-in/check-out procedures to ensure member safety
• Maintain organized front-desk, files, and membership databases
• Assist with program registration, event sign-ups, and fee collection
• Communicate Club policies and schedules to members and caregivers
• Collaborate with program staff to coordinate youth activities and attendance
• Identify and escalate member or safety concerns to supervisors promptly
• Support a positive, inclusive culture aligned with BGCA's mission and values

Required Skills

• Customer service
• Data entry
• Membership management systems
• Front desk operations
• Phone and email communication
• Scheduling and registration
• Basic recordkeeping
• Conflict de-escalation
• Youth-serving environment familiarity
• Basic MS Office or Google Workspace