Support Services Center Analyst
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support
Location: City of Albany
NYS Office of General Services in Albany seeks an experienced analyst to support the Business Services Center’s core mission within the Support Services Customer Support unit. You will lead daily huddles, oversee the Right Now ticketing system, and manage a team of customer service representatives handling escalated inquiries.
Responsibilities include defining service-line requirements, training staff, providing quality customer service to state agencies, coordinating records transfers, and
We are currently recruiting a Support Services Center Analyst I for our team in City of Albany, NY, United States.
This posting is for the Support Services Center Analyst I role at NYS Office of General Services, based in City of Albany, NY, United States.
We are looking to fill the Support Services Center Analyst I position at NYS Office of General Services in City of Albany, NY, United States.
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