Teachers' Retirement Examiner ; NYHELPS

Career Opportunities with New York State Teachers' Retirement System

A great place to work.

Current job opportunities are posted here as they become available.

Apply by:
All applications must be submitted by 5:00 pm on Sunday, March 1, 2026. Applications received after 5:00 pm will not be considered.

Note:
Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

The Teachers’ Retirement Examiner 1 position is responsible for working with active members, retirees, employers and other retirement systems to process various services, issues and maintain loans; work with System employers on the reporting of service and salary information, as well as process retirement data. Additionally, they are responsible for communication with members and retirees and for the accuracy of the data used to calculate benefits in accordance with Education Law and the System’s rules and regulations.

The Member Relations Division is seeking to fill a total of 13 vacancies. These positions will be in the following areas:

• Death and Disability Unit - 1 Position
• Service Retirement Unit - 2 Positions
• Retired Death Benefits - 1 Position
• Estimates, Refunds and Retiree Services - 1 Position
• Resource Unit - 2 Positions
• Document & Office Services Support Unit - 1 Position
• Employer Reporting/Terminating Employees Unit - 2 Positions
• Quality Assurance - 1 Position

• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
• For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.
• At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

EITHER
1) Reachable on the Civil Service eligible list; OR
2) Eligible for reassignment by virtue of having permanent competitive service as a Teachers’ Retirement Examiner 1 (SG-12); OR
3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

To be appointed via the NY HELPS program, you must meet the following requirements:

Two years of experience performing at least one of the following tasks: reconciling accounts, calculating payments, collecting and analyzing statistics and information, or explaining policy or benefit information to the public.

Substitutions: An associate degree or higher can substitute for two years of specialized experience

• Ability to work collaboratively as part of a team
• Organizational skills with the ability to prioritize tasks and meet deadlines
• Exceptional verbal and written communication skills
• The ability to work well under pressure and manage difficult conversations

• Currently we have a hybrid work schedule which may be subject to change in the future

Under the direction of a Teachers’ Retirement Examiner 2 (SG-15), the Teachers' Retirement Examiner 1 may be responsible for any of the following duties, depending on the unit they are assigned to:

• Strong understanding of the Education laws that dictate our process, as well as the Rules and Regulations
• Provide positive customer service
• Adhere to policy and all legal requirements for benefit processing
• Review of membership applications, enrollment into our system and determining membership eligibility
• A significant amount of customer contact is required, both via phone and written communication with members, employers, other retirement systems and internal staff
• Evaluate monthly employer reports
• Processing loan applications and payments from members and employers
• Perform calculations of service and salary
• Review of employers Collective Bargaining agreements for…