Student Success Navigator-Completion Specialist

Position Summary:

The Student Success Navigator supports the College's ongoing student success, persistence and completion efforts through high-impact outreach to disengaged students and those facing academic, social, personal or financial challenges, which put them at risk of non-completion. The Specialist will be responsible for managing a caseload of students each semester and will exercise independent judgement in identifying and designing the best plan of study for each student based on their program and needs.

He/she will work with and strengthen relationships with grantors who are supporting students and will collaborate with faculty, Admissions, Registrar, Chief Mission Officer, Student Financial Services, and Student Life staff to provide pathways in support of student retention and success. The position requires familiarity with College resources available to help address obstacles impeding persistence, and supported referrals that serve as a bridge to accessing them.

Major

Duties and Responsibilities:

* Manages an integrative advising process, guiding a caseload of students and addressing their academic planning needs by exercising careful judgement based on individual student situations.

* Interprets and clarifies academic policies and processes to students.

* Oversees student registration of assigned advisees, guiding them in decision-making about course choices.

* Serves as the first point of contact for advisees in relation to complaints about registration matters and if necessary, work with members of the Progression and Registration team to address them.

* Monitors and evaluates students' educational progress by conducting academic progress audits.

* Establishes and maintains student files, databases and records; prepares activity reports and analyses

* Leads the College as a program specialist in a particular disciplinary area, providing advice on specific programs or specific student groups to internal and external stakeholders related to CASAC, HOPE and Renaissance Scholars, PNC, ADN, BSO, Arts & Sciences, Allied Health, Certificate Programs.

* Conduct regular meetings with students to determine additional support needs and make referrals.

* Conduct high-impact initial outreach and ongoing monitoring of progress to:

* current students who have been identified as unresponsive to advising attempts by faculty and department chairs during the advisement period.

* students placed on academic probation and suspension at the end of semesters

* students identified on lists by Admissions and Registrar who have registered, but drop prior to the start of the semester, and within the first two weeks.

* students who request to withdraw during the semester and students who stop out

* Liaise with department chairs and faculty to identify alternative pathways/programs to benefit student completion.

* Keep appropriate documentation and records of student progress consistent with Student Affairs and College procedures.

* Share factors impacting persistence and completion identified in exit interviews and student meetings to help inform college retention initiatives.

* Evaluate data regarding students' progress and contribute to reports, grant proposals, and college-wide updates.

* Serve as a member of the Recruitment and Retention Committee and assist in identifying trends and researching best practices in student persistence and completion.

* Triage obstacles to persistence faced by students and acts as liaison between students and college offices and resources including Academic Success coaching, Accessibility Services, Uwill mental health and wellness support, EFarm, financial aid and others as needed.

* Support various enrollment, retention, and completion initiatives of the College.

* Help develop corporate partnership cohort enrollment.

* Keep current on college academic programs, academic policies, academic partnerships, national trends, and best practices that improve retention and student success.

* Promote and support completion of student applications for scholarship programs (e.g. Iroquois and Renaissance) through virtual workshops and 1:1 virtual meetings.

* Adhere to FERPA guidelines related to confidentiality of student information and records.

* Ensure compliance with College policies, procedures and NYSED regulations and accreditor requirements.

* Undertake all advising and registration duties as assigned by the Director.

Essential Functions

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

Additional Responsibilities:

* Availability for occasional weekly evening hours and monthly weekend hours as needed to meet student availability.

* Carry out other duties commensurate with the level of the position.

Knowledge, Skills and Abilities:

* Understanding of and commitment to the mission of the College.

* Familiarity with barriers to…