Child Support Workforce Trainer​/Writer​/Instructional Designer *Two Positions* (R25-46

Location:

Albany, NY Category:
Research Foundation Careers Job Type: Exempt Posted On:
Fri Sep 26 2025

The Professional Development Program (PDP) of the University at Albany's Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Child Support Workforce Trainer/Writer/Instructional Designer position within PDP's Child Support Training and Outreach Project in Albany, NY

• Designing/developing courses in a team setting from concept to completion; applying knowledge of adult learning principles when designing courses.
• Gathering and analyzing needs data through focus groups, site visits, surveys, job task analysis, policy and practice review to revise current or develop new trainings.
• Writing clear and detailed content documents for use in training programs and program support/information systems.
• Developing presentation materials that most effectively support training delivery.
• Designing and conducting effective evaluation components for project activities; analyzing results and uses in revising current or developing new offerings.
• Delivering training or other presentations.
• Takes lead responsibility for completing project activities by preparing and writing detailed plans, assigning tasks, monitoring progress, and bringing project to completion.
• Collaborating with other project team members and completing work activities within a shared Windows-based computer environment.
• Keeping abreast of sponsor requirements and priorities related to completing project activities; following established protocols for working within field-based environment located at OTDA.
• Contributing to quarterly or other routine or periodic reports.

• Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
• Minimum three years' professional full-time work experience.
• Experience preparing and delivering training or informational presentations in person or via live, remote technology-based delivery methods; or experience teaching (6th grade - college).
• Experience with at least one of the following: developing and writing content for curricula/training materials; creating and writing content for job aids, user guides, procedural/reference manuals, or automated help systems; or writing scripts or storyboards for instructional videos.
• Strong written communication skills including writing, proofreading, and editing skills with demonstrated proficiency with English language grammar/usage.
• Strong oral communication and presentation skills; demonstrated ability to speak clearly and confidently as a trainer/presenter.
• Able to manage time effectively and deal with multiple priorities.
• Strong interpersonal skills with strong team and customer orientation.
• Experience using a computer for work productivity such as shared calendar, document sharing, document templates, spreadsheets, and presentation tools
• preferably MS Outlook, SharePoint, Word, Excel and PowerPoint.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.
• Willing and able to travel throughout NYS, including to areas not served by public transportation, to conduct work activities.
• Able to lift and transport training materials (up to 40 pounds) or equipment (laptops, projectors).

• Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
• College degree(s) in one of the following fields: education, instructional design, a social science, library/information science, communication, or English.
• Experience with NYS child support enforcement or other social service/public welfare programs.
• Experience designing, developing, and delivering adult workplace training programs that follow adult learning theory and an instructional design process.
• Experience developing training for automated data management systems related to casework or accounting.
• Experience with gathering content for writing reference or training materials by interacting with subject matter experts or by researching, reading, and interpreting source documents such as organizational policy/procedural materials.
• Experience with or ability to learn HTML, Adobe design tools, Camtasia, or other software including presentation tools, and web-based training or meeting delivery tools such as Webex.

Salary Range: 70,000 - $74,500 (annual)

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As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy,…