Associate Director of Graduate Enrollment Opera.

The University at Albany is a Carnegie-classified Research 1 institution driven by academic excellence, pioneering research and scientific discovery, and service to community. UAlbany's world-class faculty experts and approximately 17,500 students are creating new knowledge in fields such as artificial intelligence, semiconductor engineering, atmospheric and environmental sciences, cybersecurity, public health, public administration and social welfare while deepening our understanding of our world through scholarship and creative activity in the social sciences and humanities.

As one of the most diverse public research institutions in the nation, the University is a national leader in public engagement, educational equity and social mobility. For over 180 years, UAlbany has molded bright, curious and engaged students and launched them toward success.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

The Associate Director of Graduate Enrollment Operations provides strategic advisement to Graduate School leadership and operational oversight for the Graduate School's CRM, Slate, to advance our enrollment goals. Slate is a higher education-focused CRM platform used to manage the entire student lifecycle including recruitment, admissions, enrollment, personalized communications for prospective students and applicants, scholarship, assistantship and financial aid offer communications, as well providing data, trends, and queries that guide strategic enrollment decisions.

Because UAlbany has a single instance of Slate between graduate and undergraduate admissions, this position will oversee and conduct processes that involve admissions processing campus-wide.

Primary Responsibilities:

• Administration, maintenance, optimization, and advancement of Slate for the purpose of enrollment management for the Graduate School, including its interface with other Student Information Systems such as People Soft. This includes oversight of system configuration, admissions workflows, data integrity, integrations, testing, troubleshooting, and ongoing process improvements. The position also develops and maintains queries, reports, communications, and automated processes that support graduate admissions operations and strategic enrollment decision-making.
• Providing data to stakeholders to help with recruitment, marketing and admissions strategies.
• Performing upgrades to Slate related matters (rules, configurable joins, etc.)
• Develop and conduct trainings for stakeholders on campus in conjunction with staff from the Graduate School.
• Other reasonable duties as assigned.

Functional and Supervisory Relationships:

• Reports to Assistant Dean of Graduate Recruitment & Admissions
• Supervises the following positions: none
• May supervise employees as assigned (if no direct reports at time of filling position)

Job Requirements:

• Knowledge of customer relationship management (CRM) systems.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.

Minimum Qualifications:

• Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization.
• 3 to 5 years of professional experience in higher education, admissions, or operations.

Preferred Qualifications:

• 5 to 10 years of experience working with a CRM and/or Student Information Systems.
• Professional experience in higher education admissions,…